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IT Support Analyst

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  • Posted By: Copperfield Recruitment Ltd
  • Address:
    • 104 Guildford Street
    • Chertsey
    • Surrey
    • KT16 9AH
  • Date Posted: 11th Mar 2010
  • Salary: £20,000
  • Location: Thames Ditton (KT7)
  • Reference Code: 28224
  • Views Since Posting: 187
  • Full Description:


IT Support Analyst
As part of the IT Service Delivery Team you will be part of a dynamic department providing proactive and reactive support on business critical services. The role offers a wide range of responsibilities all key to the delivery of a first class Information Technology service.

Accountabilities
To provide technical support for a broad range of issues logged via the internal help desk covering four sites including three remote Technical Facilities, relating to trouble shooting of:
Microsoft Office applications support;
Telecommunications including Cisco, Mobile Devices etc;
Hardware (Desktop, Laptops, Printer, Server, PC builds and upgrades etc)
Network administration (passwords, user set-ups, network shares etc)
In-house Software systems support (Snowdrop, Sage, PANOS, Kerridge, Fleetware etc)
Supporting Windows XP Operating System
Connectivity issues with remote users (TCP/IP, DHCP, DNS);
Liaising with Third party Support Companies

Carrying out routine housekeeping duties:
Spam Email
Network administration (passwords, user set-ups, network shares etc)
User setups
Undertake and monitor the ‘back-up’ process
Asset tracking
Update and monitoring software licensing
Monitoring Server disk space
Active Directory
Telecommunications including Cisco, Mobile Devices etc

To assist with software development such as web functionality;
Identifying service improvements using effective troubleshooting skills;
To assist in the IT infrastructure new upgrades on Desktop, servers and other sub systems;
To assist with the production and maintenance of detailed system/user documentation;
Where required, to deliver IT training to the business for new users, software upgrades etc;
To proactively assist in the management of contracts, ensuring that: contracted services are delivered to the highest standard. KPIs and SLA performance is monitored and measured to attain contractual targets and maximised where appropriate;
Perform ‘on call’ support for out of office hours on a rota basis.

PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THAMES DITTON, SURREY.

Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Note: Recruiters should never request bank account details or any kind of payment upon applying for a job or during the application process.


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